Discover our exciting new technology which provides Next Generation Automated Testing Solutions for your IVRs, IVR applications and Contact Centre. Monitor your production IVR/Contact Centre remotely and get alerts regarding any issues before your customers do!

Use our unique innovative solutions to perform end-to-end testing of your IVR and Contact Centre including:

- Intelligent IVR Load Testing

- Intelligent IVR Application Testing

- Ongoing IVR Production Monitoring

- Contact Centre CTI, Agents & Routing Strategy Testing

Conduct repeatable automated testing of your Contact Centre infrastructure and IVR Applications before you go live with your new or upgraded voice platform. Test any changes to your applications and be confident they will work as expected without impacting other parts of the system.

Gain from the Cyara Solutions Advantage:

-         No need to modify your IVR applications

-         Easy to use

-         All calls are fully recorded and are easily played back with your browser

-         Drill down management reports

-         Scalable to thousands of ports

-          SMS/Email alert notifications

-         DTMF/Speech application support

-    Compatible for use with VXML based IVRs

Our solutions offer the ultimate flexibility and are available to be deployed on-premise or as a hosted service.  Ask us about our pay-per-use or pay-per-call models.

With Cyara Solutions as your partner, you’ll always be the first to know of any issues arising in your IVR, IVR applications or Contact Centre.

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