Cyara is proving to be invaluable for validating our MPPs. I can run 7 tests in 3 minutes instead of 20. And it documents how each test went without me getting confused. Using Cyara we’ve been able to uncover important information in where our configuration is incorrect.
Thomas, IVR Developer, Fortune 500 Global Bank
The tool saved our team last week. There was a defect that manifested itself only 1% of the time, so would only "randomly" show up during UAT. Once we started using the tool for soak tests, we were able replicate on a percentage basis fairly reliably. That enabled us to resolve and then prove resolution using a large number of automated cases.
IT Program Director, Contact Centre Business Transformation, Royal Bank of Canada
Without the Cyara tool, I cannot see how we would have been able to check that everything was correct without waiting for production traffic to show us where the problems were. It has reduced the risk to the bank by a large amount and we finished the changes 9 hours ahead of schedule across the 2 days saving us money.
Russell Penney, Architect, Top 20 Global Bank
"[Thanks to Cyara...]Hang ups in IVR due to system fails reduced by 66% - 60,000 per month", Stuart Selby, Barclays Bank
Stuart Selby, Head of Contact Center Operations, Barclays Bank