• Comprehensive
    Automated Customer
    Experience Testing and Monitoring

    for the Contact Center

    See How It Works
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The Cyara Platform

  • intro
    • Functional/<br>Regression Test

      Functional/
      Regression Test

      Ensure your customer experience is exactly what you designed
    • Load Test

      Load Test

      Ensure your customer experience is consistent when you are at your busiest
    • Monitor

      Monitor

      Be the first to know if your customer experience is not what you designed
    • Inbound Voice

      Inbound Voice

      Ensure the caller experience is precisely what you want it to be
    • Outbound Voice

      Outbound Voice

      Remove the obstacles to delivering the ideal proactive customer experience
    • Web Interactions

      Web Interactions

      Ensure web visitors are seamlessly bridged to the contact center
    • L1 : Self-Service (IVR)

      L1 : Self-Service (IVR)

      Testing customers’ experiences with IVRs and virtual agents are flawless
    • L2: Agent Phone

      L2: Agent Phone

      Including the agent communications device in customer experience testing
    • L3 : Bridge to Agent

      L3 : Bridge to Agent

      Testing communications and data infrastructure are supporting flawless customer experiences
    • L4 : Agent Desktop

      L4 : Agent Desktop

      Ensuring agent desktop applications are supporting flawless customer experiences
Unified User Portal, Central Administration, Collaboration Across Testing Lifecycle, Unified Script and Campaign Management, Centralized Reporting
Options to Platform: Voice Quality Testing, Voice Biometric Testing, QA Adapters

We are a passionate team,
committed to our customers’ success

The Cyara team welcomes the opportunity to work with organizations committed to keep pace with their customers' expectations. We believe technology is an enabler to improved customer experience, and with Cyara on your team, you can innovate with confidence.

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What people are saying about us.

  • Cyara is proving to be invaluable for validating our MPPs. I can run 7 tests in 3 minutes instead of 20. And it documents how each test went without me getting confused.  Using Cyara we’ve been able to uncover important information in where our configuration is incorrect.

    Thomas, IVR Developer, Fortune 500 Global Bank

  • The tool saved our team last week. There was a defect that manifested itself only 1% of the time, so would only "randomly" show up during UAT. Once we started using the tool for soak tests, we were able replicate on a percentage basis fairly reliably. That enabled us to resolve and then prove resolution using a large number of automated cases.

    IT Program Director, Contact Centre Business Transformation, Royal Bank of Canada

  • Without the Cyara tool, I cannot see how we would have been able to check that everything was correct without waiting for production traffic to show us where the problems were. It has reduced the risk to the bank by a large amount and we finished the changes 9 hours ahead of schedule across the 2 days saving us money.

    Russell Penney, Architect, Top 20 Global Bank

  • "[Thanks to Cyara...]Hang ups in IVR due to system fails reduced by 66% - 60,000 per month", Stuart Selby, Barclays Bank

    Stuart Selby, Head of Contact Center Operations, Barclays Bank

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