Specialist Testing Solution Provider

Cyara Solutions, based in Australia, specialises in providing automated next generation testing solutions for IVRs, IVR applications and Contact Centre infrastructure.  Cyara’s unique end-to-end testing suite enables customers to test their IVR and Contact Centre Solutions in a repeatable automated manner to ensure satisfactory system operation in a controlled environment without impacting actual customer experience.

Next Generation Testing Solutions

Cyara Solutions can provide you with automated solutions to test your existing IVRs and Genesys CTI solutions to help reduce the risk of migrating to your new platform.  Our proactive monitoring solution can alert you to service degradation in the IVR or Contact Centre before your customers do.  You can choose to deploy our solution on your premise or use our hosted 'On-Demand'  testing services.

Passionate and Committed Team of Professionals

Our team of friendly professionals is passionate about making you succeed in effectively testing your Contact Centre infrastructure to deliver a successful project to the business.  We have deep industry experience in designing, architecting and executing testing plans for verticals such as banks, managed services providers including telecommunications companies and bureaus.

Testing Partner of Choice

Our consultative approach in engaging with our customers has enabled our customers to trust us as their testing partner of choice with many coming back for repeat business.

A recent customer noted:

“Hi Clay, As per our recent discussion, if any of your customers have a requirement for IVR performance testing, I am happy to recommend Cyara Solutions. We scheduled an outage last night and used their “Cruncher” test systems to drive over 5,000 simulated calls through our IVR under a clinical test environment. The test revealed a number of issues in our systems that would have been impossible to locate otherwise, but more importantly, we were able to make some adjustments and run the exact same test again to confirm that the fault was rectified. ”

Quote from the CIO of a Payment Solutions Company, which processing transactions in excess of AU$1 Billion per annum.

The Cyara Solutions team welcomes the opportunity to work closely with you to provide a state of the art testing and simulation solution.  With Cyara Solutions as a partner, you will always 'Be The First To Know’ of any issues before your customers do. 

Call us now on +61 3 9607-8304 to engage.