Case Studies

Westpac Automates Testing of Speech-Enabled Voice Channel — Ensures Quality of Customer Experience; Cuts Testing Costs in Half

New Zealand’s Ministry of Social Development proactively monitors customer experience every day and gets to market faster thanks to automated testing from Cyara.

Call centers delivering income support are able to test customer experience and port numbers to a new carrier with ease, thanks to Cyara’s automated testing platform.

National Australia Bank (NAB) recently introduced a speech recognition and voice biometric application that has replaced the DTMF based IVR as the interface for incoming customer calls.

Cyara's automated testing of speech recognition system removed the need for another six testers of the critical new customer service application, created a customer experience benchmark to enable ongoing measurement.

Cyara helps Defence service Center reduce call time by 15%

The call center serving Australia’s defence force has turned to Cyara to test a new speech recognition system which, thanks to extensive testing, has reduced talk time by 15% and reduced call length by 73 seconds