Consulting

Leverage our deep industry experience

Cyara has helped numerous Fortune 500 companies reduce their deployment risk of advanced complex contact centre technology implementations. Although each environment is unique, we've observed a common pool of pitfalls and challenges. Our professional services team has an extensive database of built up best practices to help you avoid these common challenges.

Complete breadth Professional Services

Our Consulting Services group offers a wide range of support options to aid you through all phases of your testing program. Our consulting expertise is backed by extensive IVR and Call Centre applications knowledge and years of experience. Our services can be leveraged in any combination to maximise success for your unique contact centre environment.

We work closely with clients to understand their business goals, solution requirements and customer expectations for IVR applications. From requirements planning and system definition through final performance testing, our team works alongside yours. We share our knowledge and skills, and help you develop the in-house expertise to manage the system once your implementation is complete.

1. Simulation and Testing Strategy Development and Execution

We can help you to develop and orchestrate your testing strategy leveraging
our deep industry experience coupled with our product expertise (which is
second to none) to ensure that you can deliver your project with a high
degree of automation, faster time to market, reduced cost and risk.

2. Customer Experience Call orchestration and execution

We can help you to build and execute your customer call flows for your IVR
and Contact Centre to deliver a complete and effective testing strategy.

3. Test Case Development

Our suite allows end users to write their own test cases to test the IVR call flows.
We can train you (our clients) on how to write these test cases using the Cyara
suite's easy-to-use, yet powerful, interface or we can develop the test cases for
you.

4. Testing Execution and Campaign management

We can advise you on how to structure test campaigns so as to achieve the
most effective roll out and execution of your testing strategy.

5. Analysis of Test Results and rectification

We provide consulting services on how to analyse reports and test results and
also provide advice on how to rectify errors exposed by the Cyara Solution
suite.

The end result of the testing process is that you have assurance and peace of mind that your system will perform well in production and result in increased customer satisfaction.