Cyara heralds the dawn of a new era in Contact Center Testing and Simulation
Cyara has developed breakthrough technology for Contact Center simulation and testing heralding a new era in helping customers deploy complex contact center technology and processes with minimal risk, faster time to market and reduced cost.
Automated Cradle-To-Grave Contact Center Simulation and Testing
Cyara's patented technology helps you to automate and test the customer and agent experience using real calls without impacting any of your customers or agents. The Cyara platform completely recreates the customer/agent experience from cradle-to-grave, starting from the customer calling your IVR or Contact Center from an external phone, intelligently traversing the IVR or Speech application right through to the call being handled by a Contact Center agent. Cyara completely automates the contact center agent activity by answering the call, putting the call on hold and launching other front office applications like completing a home loan application for a bank or provisioning a telephone line in a telco.
- Automated Contact Centre Testing
- Agent Automation
- Real-world Scenarios
- What-if Analysis
- Load Testing
- Attach Data
- Ensure Call Routing Accuracy
- Drill Down Reports
- Real-time Reporting
- Reduce Risk
- Great ROI
- Faster Time to Market
Simulate and Test Real-world Traffic and Scenarios
Cyara can generate real-world traffic coming into your contact centre with the ability to place each call from a unique customer and call flow. Specify real-world call distribution splays to different queues such as billing, new accounts or support. Dynamically blend various background noises to emulate actual customer calling environments. E.g. You can place calls from a customer in a cafe or night club to see if your IVR or Speech system can still provide the desired customer experience.
Cyara also allows you to completely customise and automate the agent activity across your entire contact center irrespective of geographic location, skills and infrastructure. Create different agent behaviour profiles and run what-if analysis to understand how your contact center behaves and performs in real-time with minimal delta from your live operations.
Identify Issues, Optimise Operations, Deploy with Minimal risk
Every call placed by Cyara is intelligent! Right from start Cyara starts recording the call and identifying issues with the caller experience. Did the call connect in time?, Did the actual prompt match the expected prompt?, Were there any telco connectivity issues, voice quality issues, silence, dropped calls or maybe just a slight blip at the end of each prompt signifying a VoIP problem? Cyara allows to you hear and benchmark your customer's IVR and Contact Center experience. Cyara's built in call recording, exception based drill down reporting enables you to identify problems, share the recording with your vendors and partner and aids in quick issue resolution.
With Cyara you'll be the first to know of any issues in your contact center. Optimise your Contact Center operation with Cyara!
Complete flexibility
Only Cyara offers you complete flexibility. Use our hosted Software-as-a-Service offering without any capital investment or buy Cyara licences and deploy our solution on your hardware. Cyara offers total flexibility in our solution offering. Only use and pay for the modules you need when you need them. Every module in Cyara can be bought separately. Why pay maintenance for a system that sits on the shelf if its only used for a project.
Proven Carrier-grade performance and reliability
The Cyara platform is carrier grade and the industry benchmark. It has been used by the industry's most demanding Contact Centers including Telstra, Commonwealth Bank, National Australia Bank, Gen-i and Ministry of Social Development. In one project alone, the Cyara platform used to place over 15 million calls over a 6 month period. You can rely on Cyara to perform and deliver a better customer experience for your Contact Center.
Engage with us today
Contact Cyara today to see how we can help you deliver a better customer experience whilst reducing your risk and cost with faster time to market! With Cyara you'll always be the first to know of any issues before your customers do!
Learn more about our platform or contact us today for an obligation free demo and trial:
sales@cyarasolutions.com
