Cyara Solutions - Next Generation Testing Solutions for IVR's and Contact Centres

Consulting Services

Our Consulting Services division offers a wide range of support options to aid you through all phases of your testing program. Our consulting expertise is backed by extensive IVR and Call Centre applications knowledge and years of experience. Our services can be leveraged in any combination to maximise success for your unique business environment.

We work closely with clients to understand their business goals, solution requirements and customer expectations for IVR applications. From requirements planning and system definition through final performance testing, our team works alongside yours. We share our knowledge and skills, and help you develop the in-house expertise to manage the system once your implementation is complete.

Testing Goals: We help you devise your testing plans keeping in mind your business goals and solution acceptance requirements
IVR Call flow analysis: We help you to analyse your IVR call flows and provide advice on best practices.
Test Case Development: The Cyara solution suite allows end users to write their own test cases to test the IVR call flows. We train our clients on how to write test cases using the Cyara solutions suite's easy-to-use, yet powerful, interface.
Testing Campaign roll out: We provide advice on how to structure test campaigns so as to achieve the desired testing requirements.
Analysis of Test Results: We provide consulting services on how to analyse reports and test results and also provide advice on how to rectify errors exposed by the Cyara Solution suite.

The end result of the testing process is that you have assurance and peace of mind that your system will perform well in production and result in increased customer satisfaction.