Events

Call To Excellence 2010, Melbourne

April 19, 2010 to April 20, 2010

Optimising contact centre operations and customer experience to maximise your competitive advantage with improved service levels.

The contact centre industry is still strong with an expected growth of 7% in the number of contact centre seats in 2010. The importance of delivering the right mix of multi-channel services to optimise and simplify customer contact interactions continues to be at the centre of business strategies.

As the contact centre becomes a true extension of a company's brand, there is a greater need to improve performance by focusing on the front line agents, who largely shape the customer experience. This event will address the latest most effective and viable methods in achieving greater ROI for your contact centre operations.