IVR & Speech Testing

Breakthrough IVR & Speech Testing Technology

Discover our breakthrough technology which provides Next Generation Automated Testing Solutions for your IVRs, IVR applications and Contact Centre using real calls without impacting your customers or agents.

Automated Cradle-To-Grave Contact Centre Simulation and Testing

Cyara's patented technology helps you to automate and test the customer and agent experience using real calls without impacting any of your customers or agents. The Cyara platform completely recreates the customer experience from cradle-to-grave, starting from the customer calling your IVR or Contact Centre from an external phone, intelligently traversing the IVR or Speech application right through to the call being handled by a Contact Centre agent.

Simulate and Test Real-world Traffic and Scenarios

Cyara allows you to generate real-world traffic coming into your contact centre with the ability to place each call from a unique customer with a unique call flow. Specify real-world call distribution splays to different queues such as billing, new accounts or support. Dynamically blend various background noises to emulate actual customer calling environments. E.g. You can place calls from a customer in a cafe, night club to see if your IVR or Speech system can still provide the desired customer experience.

Cyara provides a complete IVR testing suite

Cyara provides a complete suite of products for testing your IVR & Speech platform right through benchmarking the existing IVR and its applications, functional testing, systems integration testing, load testing through to production monitoring the solution. Use Cyara to ensure the successful deployment or upgrade of your IVR and its applications without impacting any customers but using real calls.

With Cyara you can perform the following:

• IVR Customer Experience Benchmarking
  
• IVR Load Testing
  
• IVR Functional Testing
  
• IVR Application Testing
  
• Soak Testing, Systems Integration Testing
  
• Performance Testing
  

Gain from the Cyara Solutions Advantage:

• No need to modify your IVR applications
  
• Easy to use
  
• All calls are fully recorded and are easily played back with your browser
  
• Drill down management reports
  
• Scalable to thousands of ports
  
• SMS/Email alert notifications
  
• DTMF/Speech application support
  
• Compatible for use with VXML based IVRs
  
• TDM or VoIP support
  
• Technology Agnostic
  

Ultimate Flexibility

Our solutions offer the ultimate flexibility and are available to be deployed on-premise or as a hosted service. Ask us about our pay-per-use or license purchasing models. With Cyara Solutions as your partner, you’ll always be the first to know of any issues arising in your IVR, IVR applications or Contact Centre.

Learn more about our platform