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No Busy Signals for 80,000 Home-Based Consultants at Fast-Growing, Direct Sales Company Thirty-One Gifts
January 26, 2012
Thirty-One Gifts Uses Cyara to Automate Load Testing of New, SIP-Based Contact Center Routing Platform; Testing Uncovers 50 Percent Port Capacity Constraint; Ensures Successful Platform Upgrade; Agents Answer San Francisco, CA (January 26, 2012) ) Read full article.
Cyara Outbound Testing™ Receives Product of the Year Award from Customer Interaction Solutions® Magazine
January 20, 2012
Cyara Outbound Testing™ Honored for Exceptional Innovation, Proving Company’s Ongoing Commitment to Improving the Customer Experience San Francisco, CA (January 20, 2012)Cyara Solutions announced today that Cyara Outbound Testi... Read full article.
US Airways Deploys Cyara to Automate Testing of Customers’ Phone Self- and Assisted- Service Experience
September 13, 2011
Results in Over 70% Reduction in Time and Costs to Simulate and Test Speech-Enabled Voice Self-Service for Airline Reservations; Ensures Successful Voice Upgrade and Deployment San Francisco, CACyara , a pioneer of next-genera... Read full article.
Cyara Customer Westpac, to Discuss Customer-Centric Approach to Open Speech Recognition for Banking
August 8, 2011
Cyara Customer Westpac, Australia’s Oldest Bank, to Discuss Customer-Centric Approach to Open Speech Recognition for Banking at SpeechTEK 2011 Westpac and Cyara CEO to Present Case Studies on Creating and Managing Customer-Centric, Speech-Enabled IVR Applications ... Read full article.
Cyara Customer Westpac to Discuss Customer-Centric Approach to Open Speech Recognition for Banking and Voice Biometrics
May 19, 2011
Cyara Sponsors Voice Solutions Showcase, SpeechTEK Europe 2011 May 25 – 26, in London San Francisco, CA (May 19, 2011) Cyara, a pioneer of next-generation solutions for simulating, testing and monitoring interactive voice resp... Read full article.
Cyara Solutions Continues Expansion into EMEA to Meet Growing Demand for a Better Contact Center Experience
April 19, 2011
Cyara Solutions Opens London Office to Serve as EMEA Headquarters and a New Data Center for Sales and Support for the Region San Francisco, CA (April 19, 2011)Cyara, a pioneer of next-generation solutions for simulating, testi... Read full article.
Nuance and Cyara Solutions Partner to Ensure Successful Deployments of Speech and Voice Biometrics Solutions
April 5, 2011
Cyara Signs Nuance Network Speech Value Added Reseller Agreement for Australia and New Zealand; Agreement Aimed at Increasing Success of Speech and Voice Biometrics Deployments through Cyara’s Innovative Approach to Application Simulation, Testing and Monitoring Melbourne, Aus... Read full article.
Cyara Solutions Receives Product of the Year Award from Customer Interaction Solutions® Magazine
January 18, 2011
San Francisco, CA — Cyara Solutions announced today that the Cyara Solution Suite, an end-to-end automated simulation, testing and monitoring software solution for Interactive Voice Response (IVR) systems and contact centers, has received a 2010 Product of the Year Award from Read full article.
Cyara Pulse keeps New Zealand’s Ministry of Social Development online to serve customers
November 11, 2010
Wellington, Cyara Solutions today announced that the New Zealand’s Ministry of Social Development (MSD) has adopted its Pulse product to automatically test the operations of its call centers, removing the need for daily manual testing. The Ministry delivers a wide range of income support and s... Read full article.
Cyara recognized as National Finalist for the 2010 ICSP Most Admired Business Award
October 7, 2010
Melbourne, Cyara Solutions announced this day that Cyara Solutions has been recognized as a National Finalist for the 2010 ICSP Most Admired Service Business Award. International Customer Service Professionals (ICSP), in partnership with Feedback ASAP have introduced a World First ‘Business 2 ... Read full article.
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