News

Cyara helps Defence Call Centre to reduce call time by 15%
“In two hours, Cyara built a test system, stepped me through the basics and I was ready to go. If I could get the rest of my vendors to do this, life would be so much easier!” Luke Johnston, Business Integration Coordinator, Defence Service Centre. MELBOURNE, 16 November 2009: Cyara Solutions... Read full article.

Cyara halves National Australia Bank’s test team
Automated testing of speech recognition system removes the need for another six testers of critical new customer service application, creates customer experience benchmark to enable ongoing measurement MELBOURNE, 23 July 2009: Cyara Solutions announced today that National Australia Bank has ad... Read full article.

Cyara Solutions extends presence to New Zealand
Wellington, New Zealand To support Cyara Solutions growing customer base in New Zealand, Cyara Solutions have setup an office presence in Wellington, New Zealand. Customers in New Zealand can now contact Cyara Solutions locally to support their operations. “Cyara Solutions prides itself on ex... Read full article.

Cyara featured in Strategic Path Magazine - New Risks, New Channels and how to test them
Sydney, Australia The award winning Contact Centre publication Strategic Path magazine featured an article on some of Australia's largest Contact Centre organisations such as the National Australia Bank, Australian Tax Office and Commonwealth Bank have adopted new channels to deliver a better ... Read full article.

Cyara showcases case study regarding one of Australia's largest banks at Gforce 08
Cyara Solutions has once again used Asia Pacific's annual must-attend contact centre conference and exhibition - G-Force - to showcase it's customer success story regarding one of Australasia's largest banks. On Wednesday, 13 August 2008, at the first Gforce breakout session, Gen-i Australia, ... Read full article.

UK's largest Telco trusts Cyara to simulate customer experience
Cyara Solutions has successfully delivered a customer experience monitoring and testing solution for UK's largest telco. UK's largest telco had chosen Cyara Solutions as a testing services provider to reduce the risk of deployment for an innovative next generation Speech application. The risks... Read full article.

Cyara and Genesys strengthen partnership
Melbourne- Australia Cyara Solutions, the leading provider of intelligent software based testing and validation solutions for Voice Self Service platforms and Contact Centres has further strengthened its partnership with Genesys Laboratories, the world leader in Voice Self Service platforms an... Read full article.

Cyara successfully delivers for Australasia's largest outsourcer - Salesforce
Carlton, Australia - Cyara Solutions has successfully helped Salesforce deploy and reduce the risk of deploying an industry leading Contact Centre solution for leading Australian low cost carrier. Kerry Larmer, CTO of Saleforce said "Salesforce (a Salmat company) is Asia Pacific's largest outs... Read full article.

Cyara attains Endorsed Government Status (ICTMUL)
Canberra, Australia - Cyara Solutions has been included as a registered supplier of Technology and Communications products and services to the Australian government. Cyara Solutions is now listed as an Information and Communication Technology Multi-Use List (ICT MUL) supplier. The ICT MUL progr... Read full article.

Cyara develops automated Screen-Pop delay timing solution
The Impact of Screen Pop delay The benefits of deploying an advanced CTI solution with advanced routing rules to match the right call centre agent with the right customer can be of limited value unless the 'Screen-Pop' occurs before or at the same time the call is transferred to the agent... Read full article.