Cyara showcases case study regarding one of Australia's largest banks at Gforce 08
August 10, 2008
Cyara Solutions has once again used Asia Pacific's annual must-attend contact centre conference and exhibition - G-Force - to showcase it's customer success story regarding one of Australasia's largest banks.
On Wednesday, 13 August 2008, at the first Gforce breakout session, Gen-i Australia, will present how they partnered with Cyara to simulate the customer experience and performance test the Contact Centre technology deployment for one of Australia's largest banks.
The solution now successfully handles over 10 million calls a month. The voice platform technology and Contact Centre agents spread over 6 geographic locations nationally with multiple help desk locations.
Malcolm Hall, Programme Director for Gen-i, will demonstrate how simulation provided valuable up-front insight that greatly impacted the decision making process for his organisation.
This is breakthrough technology. Simulating customer solutions under real-world scenarios prior to product deployment is ensuring organisations are achieving the highest standards of quality by rectifying critical load related performance problems prior to going live.
Cyara is a proud sponsor of Gforce. Do drop in and say hello to us at our stand at Gforce -08.
Cyara Solutions Suite:
Cruncher – Intelligent IVR load testing
Replay – IVR application testing
Pulse – Quality assurance contact centre and IVR monitoring
Contact Centre – Agents, CTI and routing testing
Cruncher Biometric - Intelligent Biometric Verification simulation and testing
Cyara showcases case study regarding one of Australia's largest banks at Gforce 0810/08/2008
Cyara Solutions has once again used Asia Pacific's annual must-attend contact centre conference and exhibition - G-Force - to showcase it's customer success story regarding one of Australasia's largest banks.
On Wednesday, 13 August 2008, at the first Gforce breakout session, Gen-i Australia, will present how they partnered with Cyara to simulate the customer experience and performance test the Contact Centre technology deployment for one of Australia's largest banks. The solution now successfully handles over 10 million calls a month. The voice platform technology and Contact Centre agents spread over 6 geographic locations nationally with multiple help desk locations.
Malcolm Hall, Programme Director for Gen-i, will demonstrate how simulation provided valuable up-front insight that greatly impacted the decision making process for his organisation. This is breakthrough technology. Simulating customer solutions under real-world scenarios prior to product deployment is ensuring organisations are achieving the highest standards of quality by rectifying critical load related performance problems prior to going live.
Cyara is a proud sponsor of Gforce. Do drop in and say hello to us at our stand at Gforce -08.
Cyara Solutions Suite:
Cruncher – Intelligent IVR load testing
Replay – IVR application testing
Pulse – Quality assurance contact centre and IVR monitoring
Contact Centre – Agents, CTI and routing testing
Cruncher Biometric - Intelligent Biometric Verification simulation and testing
About Cyara SolutionsCyara Solutions is a pioneer of next generation software based customer experience simulation and testing solutions for IVRs, Speech Self Service Platforms and Contact Centres. Our unique technology enables companies to simulate end-to-end contact centre customer and agent experience in a repeatable automated manner to ensure satisfactory system operation without impacting actual customer experience. Cyara can perform automated load testing, application testing, Genesys CTI and Routing strategy testing, quality assurance and validation of your contact centre operations without impacting customer experience whilst using real calls. With Cyara Solutions you’ll always be the first to know of any issues with your IVR, Genesys CTI or Contact Centre. Deploy our solution on your premise or use our hosted 'On-Demand’ services. www.cyarasolutions.com
