News

Cyara and Genesys strengthen partnership

April 10, 2008

Melbourne- Australia

Cyara Solutions, the leading provider of intelligent software based testing and validation solutions for Voice Self Service platforms and Contact Centres has further strengthened its partnership with Genesys Laboratories, the world leader in Voice Self Service platforms and Contact Centre Software by becoming a Genesys Advanced InterActs partner.

This partnership will enable Cyara to develop solutions which reduce the risks the customers may face when deploying Genesys enabled solutions which transform the customer experience.

The Cyara Solutions testing platform will enable Genesys customers to deploy and validate the benefits of GVP, CIM, Inbound and the Dynamic Contact Centre without impacting live customers.

About Cyara Solutions
Cyara Solutions, a Melbourne based software company, is a pioneer of next generation software based customer experience simulation and testing solutions for IVRs, Speech Self Service Platforms and Contact Centres. Its unique technology enables companies to perform load testing, application testing, quality assurance and validation of its contact centre operations without impacting customer experience whilst using real calls. With Cyara Solutions as a partner companies are always the first to know of any issues with their IVR and Contact Centres.

About Genesys Laboratories Inc.
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfill customer requests, optimise customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organisation, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency and accelerate business innovation. For more information, go to www.genesyslab.com or visit the industry blog at www.betterinteractions.com.