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News
Cyara featured in Strategic Path Magazine - New Risks, New Channels and how to test them
November 18, 2008
Sydney, Australia The award winning Contact Centre publication Strategic Path magazine featured an article on some of Australia's largest Contact Centre organisations such as the National Australia Bank, Australian Tax Office and Commonwealth Bank have adopted new channels to deliver a better customer experience whilst managing the risk of deploying them. The article also features how Cyara has helped some of these organisations not only to manage the risk of new upcoming channels but also traditional voice channels. To view this article go to the following link: Strategic Path ezine linkAbout Cyara SolutionsCyara Solutions is a pioneer of next generation software based customer experience simulation and testing solutions for IVRs, Speech Self Service Platforms and Contact Centres. Our unique technology enables companies to simulate end-to-end contact centre customer and agent experience in a repeatable automated manner to ensure satisfactory system operation without impacting actual customer experience. Cyara can perform automated load testing, application testing, Genesys CTI and Routing strategy testing, quality assurance and validation of your contact centre operations without impacting customer experience whilst using real calls. With Cyara Solutions you’ll always be the first to know of any issues with your IVR, Genesys CTI or Contact Centre. Deploy our solution on your premise or use our hosted 'On-Demand’ services. www.cyarasolutions.com 
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