|
 |
|
|
News
UK's largest Telco trusts Cyara to simulate customer experience
May 13, 2008
Cyara Solutions has successfully delivered a customer experience monitoring and testing solution for UK's largest telco. UK's largest telco had chosen Cyara Solutions as a testing services provider to reduce the risk of deployment for an innovative next generation Speech application. The risks of deploying an open dialog speech application can be detrimental to the corporate brand if not managed properly. Cyara Solutions effectively reduced this risk for the customer by simulating the customer experience in a repeatable and measurable manner enabling the vendor to make necessary changes to fine tune the application and the platform. About Cyara SolutionsCyara Solutions, a Melbourne based software company, is a pioneer of next generation software based customer experience simulation and testing solutions for IVRs, Speech Self Service Platforms and Contact Centres. Its unique technology enables companies to perform load testing, application testing, quality assurance and validation of its contact centre operations without impacting customer experience whilst using real calls. With Cyara Solutions as a partner companies are always the first to know of any issues with their IVR and Contact Centres. 
|
|
|
