Cruncher^® - Intelligent IVR/Contact centre load testing solution

Overview

Cruncher^® is an intelligent bulk call generator which is designed to subject your IVR system to a simulation of the strain it would undergo during peak times when heavy usage is expected.

Simulate peak and emergency periods

Cruncher^® helps you to prove the end-to-end performance of your voice processing systems, call centre services, telephone lines, and other telephone related services. Simulate sustained traffic loads, sharp peaks, and controlled volumes in tests that are easily configurable and repeatable. Be confident that your system can handle the peak loads.

Hosted Service – No hardware and software required for setup

Cruncher^® is a hosted solution – no expensive hardware and software requirements. It is an on-demand service-based solution that you schedule to run at any time of the day.

Easy to use

Configure your system, build your various test cases using our web interface or have us build them for you. Set up campaigns to specify total number of simultaneous ports to be tested, time at which the campaign should be run and the tests case to be run during the tests.

Recording of all calls

All calls are recorded (wav format) and can be played back to find out what really happened.

User Friendly Reports just a click away

Cruncher^® reports provide the details of your test calls for a complete view of performance.

Reports are in a summary format which provides management summary reports and allow you to drill down for more granular reporting and performance metrics.

Use the data to benchmark system performance, analyse and track problems, drive  continuous improvement, and enforce service level agreements. You can also report on historical data to compare previous performance to the present.

Choice of hosted or premise based deployment

Cruncher^® is available to be deployed as a premise-based solution or in a hosted environment offering you the flexibility and choice to suit your requirements.

Supports all platforms

Cruncher^® is platform independent and supports leading IVR platforms including Genesys, Avaya, Nortel, etc.

Call us for a free demo today +61 3 96078304 or email us on sales@cyarasolutions.com