Cyara Solutions - Next Generation Testing Solutions for IVR's and Contact Centres

Cyara Solutions provide IVR testing solutions for the entire IVR lifecycle and the Contact Centre. The Cyara solution suite is designed to test the IVR and Contact Centre through its initial deployment, subsequent modifications and fine-tuning and, thirdly, ongoing operations in production.

The Cyara Solution Suite

The Cyara solution suite consists of 4 main modules which leverage a

common reporting, test case scripting and management platform.

Cruncher - Intelligent IVR Load testing

Cruncher performs end-to-end system testing under full load to test the IVR systems and associated infrastructure to ensure that they can handle the load before going live to customers.

Replay - IVR Application testing

Replay tests your applications and any changes to them to ensure any modifications made to your applications do not negatively impact other unchanged parts of the system/applications. Test each and every call flow.

Pulse - Quality Assurance Contact Centre and IVR monitoring

Pulse continuously monitors the end-to-end availability and performance of your IVR and your contact centre from a customer's perspective.

Contact Centre (CCM) - Agents, CTI and Routing testing

CCM provides automated testing of your Genesys CIM & Inbound solution including automated multiple agent simulation, routing strategy validation and dynamic call injection to determine the actual customer experience.

Solutions for:

28/11/2007 Cyara develops automated Screen-Pop delay timing solution Read More 10/10/2007 Dialogic Corporation and Cyara Solutions Sign Partnership Agreement Read More 21/08/2007 Cyara ‘tests’ the contact centre market Read More		Cyara Solutions provide IVR testing solutions for the entire IVR lifecycle and the Contact Centre. The Cyara solution suite is designed to test the IVR and Contact Centre through its initial deployment, subsequent modifications and fine-tuning and, thirdly, ongoing operations in production. The Cyara Solution Suite The Cyara solution suite consists of 4 main modules which leverage a common reporting, test case scripting and management platform. Cruncher - Intelligent IVR Load testing Cruncher performs end-to-end system testing under full load to test the IVR systems and associated infrastructure to ensure that they can handle the load before going live to customers. Replay - IVR Application testing Replay tests your applications and any changes to them to ensure any modifications made to your applications do not negatively impact other unchanged parts of the system/applications. Test each and every call flow. Pulse - Quality Assurance Contact Centre and IVR monitoring Pulse continuously monitors the end-to-end availability and performance of your IVR and your contact centre from a customer's perspective. Contact Centre (CCM) - Agents, CTI and Routing testing CCM provides automated testing of your Genesys CIM & Inbound solution including automated multiple agent simulation, routing strategy validation and dynamic call injection to determine the actual customer experience. Solutions for: