Reliable IVR/Speech solutions form an integral part of the customer’s perception of your company’s brand.  Our aim is to provide you with a proactive solution to help you to test your IVR system and its applications and then alert you to problems before your customers do.

IVR and Speech systems are typically difficult to test using manual methods due to a number of reasons (e.g. large increase in the number of ports in use, increased use of speech recognition and the complex call flows). Manual methods are error-prone and very time consuming.  Each time a speech solution is tuned, the load on the platform can increase. Therefore, speech solutions need to be thoroughly tested before going live with changes.

The degradation of IVR services can cost thousands of dollars due to lost revenue and increased costs associated with agents having to handle the calls or calls being abandoned.

To alleviate the above problems, Cyara Solutions have developed automated speech self-service testing and monitoring solutions.  Our solutions help you avoid the huge costs and customer frustration that are incurred by the failure of your contact centre to run efficiently.

We help you to:

• Avoid and Reduce costs Decrease personnel costs, call durations and toll charges that are incurred when call traffic that should have been handled by a self-service application are passed off to agents.

• Reduce customer frustration and enhance the customer experience Be informed of dropped calls and ring outs, wrong messages played, system outages and slowdowns, long pauses between steps, incorrect prompts, slow response times, increased queue times and incorrect speech recognition responses.

Need more information? Select one of our innovative solutions: