Cyara Solutions - Next Generation Testing Solutions for IVR's and Contact Centres

Cyara has helped meet the unique challenges faced by Managed Services Providers by offering a range of solutions which help ensure the following:

1. Ensure IVR and Contact Centre service delivery for customers on a shared platform.

2. Establish reference benchmarks for services and applications.

3. Perform Unit Testing, Systems Integration Testing, Stress and Volume testing

4. Ensure your end customer's SLAs are being met.

The distributed nature of the new breed of VoiceXML IVRs and speech applications provide service providers with their fair share of challenges. Dynamic changes in load due to remote applications servers, increasing grammar files and constant application tuning results in unpredictable IVR and system performance. Cyara can help provide you with confidence that your multi-tenanted IVR network will perform as expected before going live and alert you to any performance degradation before your customers experience any degraded service.

Whether you are deploying a new IVR solution, upgrading an existing platform or deploying new applications, Cyara Solutions can ensure your platform will work as expected.

28/11/2007 Cyara develops automated Screen-Pop delay timing solution Read More 10/10/2007 Dialogic Corporation and Cyara Solutions Sign Partnership Agreement Read More 21/08/2007 Cyara ‘tests’ the contact centre market Read More		Cyara has helped meet the unique challenges faced by Managed Services Providers by offering a range of solutions which help ensure the following: 1. Ensure IVR and Contact Centre service delivery for customers on a shared platform. 2. Establish reference benchmarks for services and applications. 3. Perform Unit Testing, Systems Integration Testing, Stress and Volume testing 4. Ensure your end customer's SLAs are being met. The distributed nature of the new breed of VoiceXML IVRs and speech applications provide service providers with their fair share of challenges. Dynamic changes in load due to remote applications servers, increasing grammar files and constant application tuning results in unpredictable IVR and system performance. Cyara can help provide you with confidence that your multi-tenanted IVR network will perform as expected before going live and alert you to any performance degradation before your customers experience any degraded service. Whether you are deploying a new IVR solution, upgrading an existing platform or deploying new applications, Cyara Solutions can ensure your platform will work as expected.