Testimonials

Cyara has been a very valuable tool which has allowed us to conduct the end-to-end Stress & Volume test on the various IVR platforms. It has helped us in identifying the number of "hidden" issues which we have able to fix and has helped us long way making the platform more robust and fail proof.

[The Cyara team] specially has been very patient and helpful throughout the night while conducting the platform volume test. A fine example of Vendor being committed to help Telstra. In all it has been quite fruitful relationship with Cyara"

[The Cyara] solution is brilliant. Less than a day to set it up, and five minutes to beat a weeks worth of manual testing."

In order to provide the airline with a best in class solution with minimal risk to its client base, we chose Cyara Solutions as a testing partner. Cyara's innovative technology enabled us to place hundreds of calls remotely into our multi-lingual IVR using the Cruncher solution. The testing highlighted a number of issues which we were then able to raise and rectify with help from our vendors.

A key feature of the Cyara tool is its ability to record all calls which allowed us to gain valuable insight into the customer experience. The Cyara team has been wonderful to work with and we look forward to partnering with them again."

Cyara's 'Cruncher' product gave us the ability to easily test different call volume scenarios and the IVR Test team found the Web Interface relatively easy to use. Throughout the setup and the stress testing phases we found Cyara's support, willingness to work alongside us and general communication really excellent. I would not hesitate to engage them again."

Global Speech Networks is a leading managed services provider of IVRs, Speech Application and Genesys based Contact Centre solutions. We take pride in delivering innovative solutions to our customers adhering to the highest quality standards. Using the Cyara Solution suite has enabled us to simulate customer solutions under real world scenarios prior to product deployment. This has ensured that we achieve the highest standards of quality by identifying and rectifying critical load related performance problems prior to go live. With the precise performance metrics Cyara provides, we can confidently deliver our hosted solutions with the speed and reliability we guarantee our customers."

If any of your customers have a requirement for IVR performance testing, I am happy to recommend Cyara Solutions. We scheduled an outage last night and used their “Cruncher” test systems to drive over 5,000 simulated calls through our IVR under a clinical test environment. The test revealed a number of issues in our systems that would have been impossible to locate otherwise, but more importantly, we were able to make some adjustments and run the exact same test again to confirm that the fault was rectified."