Specialist Simulation and Testing Solution Provider
At Cyara, we specialise in providing automated next generation simulation and testing solutions for IVRs (DTMF & Speech), Voice Biometrics, Outbound Dialers, Inbound Routing and Contact Centre infrastructure. Our unique end-to-end testing suite enables customers to test their IVR and Contact Centre Solutions in a repeatable automated manner to ensure exemplary system operation using real calls without impacting actual customer or agent experience.
Next Generation Testing Solutions
Cyara Solutions can provide you with automated solutions to test your existing or new IVRs and Contact Centre technology. We can to help reduce the risk of migrating to your new platform. Our proactive monitoring solution can alert you to degradation in your customer experience for your Contact Centre before your customers do. You can choose to deploy our solution on your premise or use our hosted 'On-Demand' testing services.
Global Reach
Cyara Solutions has customers around the globe. Our solution can be deployed locally and accessed globally driving significant efficiencies in the automated simulation and testing marketplace. A casing example is how a major outsourcing company used testing resources in India to operate and drive Cyara in a Software-as-a-Service mode and deliver testing services to a major bank based out of Australia.
Passionate and Committed Team of Professionals
Our team of friendly professionals is passionate about making you succeed in effectively testing your Contact Centre infrastructure to deliver a successful project to the business. We have deep industry experience in designing, architecting and executing testing plans for verticals such as banks, managed services providers including telecommunications companies and bureaus.
We are ready to engage with you!
The Cyara Solutions team welcomes the opportunity to work closely with you to provide a state of the art testing and simulation solution. With Cyara Solutions as a partner, you will always 'Be The First To Know’ of any issues before your customers do.
Our Track Record
The Cyara Suite has been successfully used for the following diverse projects across multiple industries:
- Reducing Transition Risk when changing Telecom Services providers - New Zealand Government Department
- Benchmarking Customer Experience and Reducing Risk of deploying Natural Speech and Voice Biometric Technology - Major Banks, Government, Utilities
- Complete overhaul of Contact Centre Infrastructure and applications including the Intelligent Network, VXML IVRs and Genesys CTI technology - Major Banks and Telcos
- IVR and application replacement - various Fortune 500 customers
- IVR platform application and performance testing - IVR Platform Vendor
- Quality Assurance managed services customer deployments - Hosted Contact Centre Providers
- Migrating from TDM to VoIP technology
- Monitoring everyday Contact Centre experience
- Deploying transactional Speech based IVR systems
Contact us now on +61 3 9607-8304 or email us at sales@cyarasolutions.com to engage with you!
