World first Voice Biometrics Testing
Only Cyara Solutions offers a world first Voice Biometrics automated testing solution. It has been successfully deployed at National Australia Bank and other clients as part of the risk mitigation, testing and simulation for their deployment of the voice biometrics.
Ambient noise, audio quality and other factors are problematic for voice authentication systems. Often legitimate callers can generate low probability scores while some imposter callers can generate high probability scores. This can cause the voice biometric technology to incorrectly authenticate imposters and reject legitimate callers, defeating the very purpose of deploying authentication technology!
- World's first Voice Biometrics Testing
- Breakthrough Technology
- Complete Testing Suite
- Test Failure To Enrol
- Test Failure To Acquire
- Test False Acceptance Rates
- Test False Rejection Rates
- Set Equal Error Rates prior to going live
- Software-as-a-Service
- Technology Agnostic
Breakthrough Technology
The breakthrough technology developed by Cyara enables you to perform automated end-to-end testing of your voice biometrics by emulating real customers calling in your call centre with their own utterances under various environmental conditions as such as a noisy café, quiet office or in a night club. The testing can be done in your development environment, QA environment or even your production environment.
The result is that not only can you be assured that your Voice Biometric authentication technology is hacker proof but also ensure that your entire customer experience which may incorporate existing DTMF/Speech IVR call flows work seamlessly and flawlessly to deliver a better customer experience.
Complete Voice Biometrics Testing Suite
Cyara provides a complete Voice Biometric Testing suite to enables you to perform the following:
- Automated Enrolment Testing - Failure to Enrol (FTE)
- Automated Verification Testing - Nearly impossible to test manually. Failure to Acquire (FTA)
- Mass Imposter Attacks - Test False Acceptance Rates (FAR)
- Mass Legitimate call placement - Test False Rejection Rates (FRR)
- Voice Biometrics Load & Stress Testing - Voice Biometrics Platform Performance
- Voice Biometrics Application Testing - Voice Biometric Application Functional Testing
- Ongoing Contact Centre Monitoring - Live Production Monitoring
- Compliance Reporting and Analysis - Set Equal Error Rates (ERR) before going live!
Technology Agnostic
The Cyara solution is technology agnostic. You can use our solution to test any Voice Biometric solution deployed in your contact centre. Cyara is also agnostic to 'Text Dependent', 'Text Independent' and
fused voice biometric authentication technology.
Automate the Complete Deployment Cycle
The Cyara platform offers complete automation of your voice biometric solution deployment from functional testing and load testing through to ongoing production deployment monitoring. Ensure your voice authentication solution performs well under load, stress and business-as-usual conditions and the customer has a seamless experience from the IVR/Speech Recognition system through to a customer services agent.
Flexible deployment options
The Cyara Voice Biometric solution can be deployed in Software-as-a-Service (SaaS) mode or as a traditional software license purchase on industry standard hardware.
Learn more about our voice biometrics testing platform or contact us today for an obligation free demo and trial:
sales@cyarasolutions.com
