What We Do

Cyara heralds the dawn of a new era in Contact Centre Testing and Simulation

Cyara has developed breakthrough technology for Contact Centre simulation and testing which has heralded a new era in helping customers deploy complex contact centre technology with minimal risk, faster time to market and reduced cost. Cyara's patented technology helps you to automate and test your Contact Centre technology using real calls without impacting any of your customers or agents.

Complete Automated Testing Platform

Only Cyara provides a fully automated simulation & testing platform including the following:

• Complete IVR Testing Suite (Including DTMF and Speech Recognition)
  
• The world's only Voice Biometric Testing System
  
• Inbound Routing Testing
  
• Outbound Dialer Testing
  
• Voice Call Back System Testing
  
• Contact Centre Agent Automation Testing
  
• Blended Inbound & Outbound Call Centre Testing
  
• Screen-pop Timing Testing
  
• ISDN line tapping

The Cyara testing platform provides modules for the entire life-cycle of a contact centre from benchmarking, simulation, functional testing, application testing, load testing, business as usual testing, disaster recovery through to ongoing contact centre monitoring.

Simulate and Test Real-world Traffic and Scenarios

Cyara allows you to generate real-world traffic coming into your contact centre with the ability to place each call from a unique customer with a unique call flow. You can specify real-world call distribution splays to different queues such as billing, new accounts or support. Dynamically blend various background noises to emulate actual customer calling environments. E.g. Place calls from a customer in a cafe, night club to see if your IVR or Speech system can still provide the desired customer experience.

Completely customise and automate the agent activity across your entire contact centre irrespective of geographic location, skills and infrastructure. Create different agent behaviour profiles and run what-if analysis to understand how your contact centre behaves and performs in real-time with minimal delta from your live operations.

Identify Issues, Optimise Operations, Deploy with Minimal risk

Each call placed by Cyara is intelligent! Right from start Cyara starts recording the call and identifying issues with the caller experience. Did the call connect in time?, Did the actual prompt match the expected prompt?, Were there any telco connectivity issues, voice quality issues, silence, dropped calls or maybe just a slight blip at the end of each prompt signifying a VoIP problem? Cyara allows to you hear and benchmark your customer's IVR and Contact Centre experience. Cyara's built in call recording, exception based drill down reporting enables you to identify problems, share the recording with your vendors and partner and aids in quick issue resolution.

With Cyara you'll be the first to know of any issues in your contact centre. Optimise your Contact Centre operation with Cyara!

Complete Delivery and Pricing flexibility

Only Cyara offers you complete flexibility for your testing and simulation requirements. Use our hosted Software-as-a-Service (SaaS) offering without any capital investment or buy Cyara licenses and deploy our solution on industry hardware. Enjoy total flexibility in our solution offering. Only use and pay for the modules on an as needs basis. Every module in Cyara can be bought separately. Why pay maintenance for a system that sits on the shelf if its only used for a project.

Advanced Integrations with leaders in the Contact Centre space

The Cyara+ adapters have native integrations with Contact Centre industry leaders such as Genesys and HP. Cyara's HP Quality Centre and Quick Test Professional adapters leverage your corporate standard for Test Case management and Desktop automation and testing. Cyara's best-in-class native integration to Genesys provides complete agent automation across a multitude of PBXs. Cyara's integration with Auraya enables you to deploy Voice Biometrics with confidence!

Proven Carrier-grade performance and reliability

The Cyara platform is carrier grade and has become the industry benchmark for customer experience and Contact Centre performance. It has been used by the industry's most demanding Contact Centres including Telstra, Commonwealth Bank, National Australia Bank, Gen-i and Ministry of Social Development. In one project alone, the Cyara platform used to place over 15 million calls over a 6 month period. You can rely on Cyara to perform and deliver a better customer experience for your Contact Centre.

Engage with us today

Contact Cyara today to see how we can help you deliver a better customer experience whilst reducing your risk and cost with faster time to market! With Cyara you'll always be the first to know of any issues before your customers do!

Contact us today for an obligation free demo and trial: sales@cyarasolutions.com